/* ===== AUTH VIEW ===== */
.view-auth {
  min-height: 100dvh;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: var(--space-6);
  background: linear-gradient(in oklab, var(--color-bg), var(--color-surface-offset));
}

.auth-container {
  width: 100%;
  max-width: 420px;
}

.auth-card {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-2xl);
  padding: var(--space-10);
  box-shadow: var(--shadow-lg);
}

.auth-header {
  text-align: center;
  margin-bottom: var(--space-8);
}

.auth-logo {
  margin: 0 auto var(--space-4);
}

.auth-header h1 {
  font-size: var(--text-xl);
  font-weight: 700;
  margin-bottom: var(--space-1);
}

.auth-subtitle {
  font-size: var(--text-sm);
  color: var(--color-text-muted);
}

.auth-tabs {
  display: flex;
  gap: var(--space-1);
  margin-bottom: var(--space-6);
  background: var(--color-surface-offset);
  border-radius: var(--radius-md);
  padding: var(--space-1);
}

.auth-tab {
  flex: 1;
  padding: var(--space-2) var(--space-4);
  border-radius: var(--radius-sm);
  font-size: var(--text-sm);
  font-weight: 500;
  color: var(--color-text-muted);
  transition: all var(--transition-interactive);
}

.auth-tab.active {
  background: var(--color-surface);
  color: var(--color-primary);
  font-weight: 600;
  box-shadow: var(--shadow-sm);
}

.auth-form {
  display: flex;
  flex-direction: column;
  gap: var(--space-4);
}

.auth-error {
  padding: var(--space-3) var(--space-4);
  background: var(--color-red-highlight);
  color: var(--color-red);
  border-radius: var(--radius-md);
  font-size: var(--text-sm);
}

.auth-note {
  text-align: center;
  margin-top: var(--space-6);
  padding-top: var(--space-4);
  border-top: 1px solid var(--color-divider);
}

.auth-note p {
  font-size: var(--text-sm);
  color: var(--color-text-muted);
}

.btn-full {
  width: 100%;
}

.user-email {
  font-size: var(--text-sm);
  color: var(--color-text-muted);
}

.btn-logout {
  font-size: var(--text-sm);
  color: var(--color-red);
  padding: var(--space-1) var(--space-3);
  border-radius: var(--radius-md);
  transition: background var(--transition-interactive);
}

.btn-logout:hover {
  background: var(--color-red-highlight);
}

/* ===== BASE STYLES ===== */
*,
*::before,
*::after {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

html {
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
  text-rendering: optimizeLegibility;
  scroll-behavior: smooth;
}

body {
  min-height: 100dvh;
  line-height: 1.6;
  font-family: 'Satoshi', 'Inter', -apple-system, sans-serif;
  font-size: 16px;
  color: var(--color-text);
  background-color: var(--color-bg);
}

img, svg { display: block; max-width: 100%; height: auto; }
ul, ol { list-style: none; }
input, button, textarea, select { font: inherit; color: inherit; }
button { cursor: pointer; background: none; border: none; }
table { border-collapse: collapse; width: 100%; }

h1, h2, h3, h4 { text-wrap: balance; line-height: 1.2; font-family: 'Cabinet Grotesk', 'Satoshi', sans-serif; }
p, li { text-wrap: pretty; max-width: 72ch; }
.business-info h3, .card-header h2, .stat-label, .sidebar-card h3, .roadmap-card h3, .settings-section h3, .message-caller-name, .appointment-name { text-wrap: nowrap; }

::selection { background: color-mix(in oklab, var(--color-primary) 25%, transparent); color: var(--color-text); }
:focus-visible { outline: 2px solid var(--color-primary); outline-offset: 3px; border-radius: var(--radius-sm); }

.hidden { display: none !important; }

/* ===== DESIGN TOKENS ===== */
:root,
[data-theme='light'] {
  --text-xs: clamp(0.75rem, 0.7rem + 0.25vw, 0.875rem);
  --text-sm: clamp(0.875rem, 0.8rem + 0.35vw, 1rem);
  --text-base: clamp(1rem, 0.95rem + 0.25vw, 1.125rem);
  --text-lg: clamp(1.125rem, 1rem + 0.75vw, 1.5rem);
  --text-xl: clamp(1.5rem, 1.2rem + 1.25vw, 2.25rem);
  --text-2xl: clamp(2rem, 1.2rem + 2.5vw, 3.5rem);

  --space-1: 0.25rem; --space-2: 0.5rem; --space-3: 0.75rem;
  --space-4: 1rem; --space-5: 1.25rem; --space-6: 1.5rem;
  --space-8: 2rem; --space-10: 2.5rem; --space-12: 3rem;
  --space-16: 4rem; --space-20: 5rem;

  --color-bg: #f5f6f7;
  --color-surface: #ffffff;
  --color-surface-2: #f9fafb;
  --color-surface-offset: #f0f1f3;
  --color-divider: #e5e7eb;
  --color-border: #d1d5db;

  --color-text: #1a1a2e;
  --color-text-muted: #6b7280;
  --color-text-faint: #9ca3af;
  --color-text-inverse: #ffffff;

  --color-primary: #0d9488;
  --color-primary-hover: #0f766e;
  --color-primary-active: #115e59;
  --color-primary-highlight: #ccfbf1;

  --color-blue: #2563eb;
  --color-blue-highlight: #dbeafe;
  --color-purple: #7c3aed;
  --color-purple-highlight: #ede9fe;
  --color-green: #16a34a;
  --color-green-highlight: #dcfce7;
  --color-orange: #ea580c;
  --color-orange-highlight: #ffedd5;
  --color-red: #dc2626;
  --color-red-highlight: #fee2e2;
  --color-gold: #ca8a04;
  --color-gold-highlight: #fef3c7;

  --radius-sm: 0.375rem;
  --radius-md: 0.5rem;
  --radius-lg: 0.75rem;
  --radius-xl: 1rem;
  --radius-2xl: 1.5rem;
  --radius-full: 9999px;

  --transition-interactive: 180ms cubic-bezier(0.16, 1, 0.3, 1);

  --shadow-sm: 0 1px 2px rgba(0,0,0,0.04);
  --shadow-md: 0 4px 12px rgba(0,0,0,0.06);
  --shadow-lg: 0 12px 32px rgba(0,0,0,0.1);

  --font-display: 'Cabinet Grotesk', 'Satoshi', sans-serif;
  --font-body: 'Satoshi', 'Inter', -apple-system, sans-serif;
}

[data-theme='dark'] {
  --color-bg: #0f0f1a;
  --color-surface: #1a1a2e;
  --color-surface-2: #1e1e34;
  --color-surface-offset: #16162a;
  --color-divider: #2a2a3e;
  --color-border: #363650;

  --color-text: #e4e4e7;
  --color-text-muted: #9ca3af;
  --color-text-faint: #6b7280;
  --color-text-inverse: #0f0f1a;

  --color-primary: #2dd4bf;
  --color-primary-hover: #14b8a6;
  --color-primary-active: #0d9488;
  --color-primary-highlight: #134e4a;

  --color-blue: #60a5fa;
  --color-blue-highlight: #1e3a5f;
  --color-purple: #a78bfa;
  --color-purple-highlight: #312e6e;
  --color-green: #4ade80;
  --color-green-highlight: #14532d;
  --color-orange: #fb923c;
  --color-orange-highlight: #7c3a12;
  --color-red: #f87171;
  --color-red-highlight: #7f1d1d;
  --color-gold: #fbbf24;
  --color-gold-highlight: #713f12;

  --shadow-sm: 0 1px 2px rgba(0,0,0,0.2);
  --shadow-md: 0 4px 12px rgba(0,0,0,0.3);
  --shadow-lg: 0 12px 32px rgba(0,0,0,0.4);
}

/* ===== HEADER ===== */
.app-header {
  position: sticky;
  top: 0;
  z-index: 100;
  background: var(--color-surface);
  border-bottom: 1px solid var(--color-divider);
  backdrop-filter: blur(12px);
}

.header-inner {
  max-width: 1400px;
  margin: 0 auto;
  padding: var(--space-4) var(--space-6);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.brand {
  display: flex;
  align-items: center;
  gap: var(--space-3);
}

.brand-name {
  font-family: var(--font-display);
  font-weight: 700;
  font-size: var(--text-lg);
  letter-spacing: -0.02em;
}

.header-right {
  display: flex;
  align-items: center;
  gap: var(--space-4);
}

.header-status {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  font-size: var(--text-sm);
  color: var(--color-text-muted);
}

.status-dot {
  width: 8px;
  height: 8px;
  border-radius: var(--radius-full);
  display: inline-block;
}

.status-online {
  background: var(--color-green);
  box-shadow: 0 0 0 3px color-mix(in oklab, var(--color-green) 20%, transparent);
  animation: pulse-online 2s ease-in-out infinite;
}

@keyframes pulse-online {
  0%, 100% { box-shadow: 0 0 0 3px color-mix(in oklab, var(--color-green) 20%, transparent); }
  50% { box-shadow: 0 0 0 6px color-mix(in oklab, var(--color-green) 10%, transparent); }
}

.theme-toggle {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 36px;
  height: 36px;
  border-radius: var(--radius-md);
  color: var(--color-text-muted);
  transition: background var(--transition-interactive), color var(--transition-interactive);
}

.theme-toggle:hover {
  background: var(--color-surface-offset);
  color: var(--color-text);
}

/* ===== VIEWS ===== */
.view { min-height: calc(100dvh - 65px); }

/* ===== SETUP WIZARD ===== */
.view-setup {
  padding: var(--space-8) var(--space-6) var(--space-20);
}

.setup-container {
  max-width: 900px;
  margin: 0 auto;
}

.setup-hero {
  text-align: center;
  margin-bottom: var(--space-12);
}

.setup-hero h1 {
  font-size: var(--text-2xl);
  font-weight: 700;
  margin-bottom: var(--space-4);
  background: linear-gradient(in oklab, var(--color-text), var(--color-text-muted));
  -webkit-background-clip: text;
  background-clip: text;
  -webkit-text-fill-color: transparent;
}

.setup-hero p {
  font-size: var(--text-base);
  color: var(--color-text-muted);
  max-width: 600px;
  margin: 0 auto;
}

.back-btn {
  display: inline-flex;
  align-items: center;
  gap: var(--space-1);
  font-size: var(--text-sm);
  color: var(--color-text-muted);
  margin-bottom: var(--space-6);
  transition: color var(--transition-interactive);
}

.back-btn:hover { color: var(--color-primary); }

.business-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(250px, 1fr));
  gap: var(--space-4);
}

.business-card {
  display: flex;
  align-items: flex-start;
  gap: var(--space-4);
  padding: var(--space-6);
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  text-align: left;
  transition: all var(--transition-interactive);
  box-shadow: var(--shadow-sm);
}

.business-card:hover {
  border-color: var(--color-primary);
  box-shadow: var(--shadow-md);
  transform: translateY(-2px);
}

.business-icon {
  font-size: 32px;
  line-height: 1;
  flex-shrink: 0;
}

.business-info h3 {
  font-size: var(--text-base);
  font-weight: 700;
  margin-bottom: var(--space-1);
}

.business-info p {
  font-size: var(--text-sm);
  color: var(--color-text-muted);
  margin: 0;
}

/* ===== SETUP FORM ===== */
.setup-form {
  display: flex;
  flex-direction: column;
  gap: var(--space-8);
}

.form-section {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  padding: var(--space-6);
  box-shadow: var(--shadow-sm);
}

.form-section h2 {
  font-size: var(--text-lg);
  font-weight: 700;
  margin-bottom: var(--space-4);
}

.form-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
  gap: var(--space-4);
}

.form-field {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
}

.form-field label {
  font-size: var(--text-sm);
  font-weight: 500;
  color: var(--color-text-muted);
}

.form-field input,
.form-field select {
  padding: var(--space-3) var(--space-4);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  background: var(--color-surface-2);
  font-size: var(--text-sm);
  transition: border-color var(--transition-interactive), box-shadow var(--transition-interactive);
}

.form-field input:focus,
.form-field select:focus {
  border-color: var(--color-primary);
  box-shadow: 0 0 0 3px color-mix(in oklab, var(--color-primary) 15%, transparent);
  outline: none;
}

.dept-list {
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
  margin-bottom: var(--space-3);
}

.dept-row {
  display: grid;
  grid-template-columns: 1fr 1fr auto;
  gap: var(--space-2);
  align-items: center;
}

.dept-row input {
  padding: var(--space-2) var(--space-3);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  background: var(--color-surface-2);
  font-size: var(--text-sm);
}

.faq-row .btn-remove-faq {
  align-self: flex-start;
  padding: var(--space-1) var(--space-3);
  border-radius: var(--radius-md);
  color: var(--color-red);
  font-size: var(--text-xs);
  font-weight: 500;
  transition: background var(--transition-interactive);
  width: auto;
  height: auto;
}

.faq-row .btn-remove-faq:hover { background: var(--color-red-highlight); }

.btn-remove-dept {
  width: 32px;
  height: 32px;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: var(--radius-md);
  color: var(--color-red);
  font-size: 18px;
  transition: background var(--transition-interactive);
  flex-shrink: 0;
}

.btn-remove-dept:hover { background: var(--color-red-highlight); }

.btn-add-dept {
  font-size: var(--text-sm);
  color: var(--color-primary);
  font-weight: 500;
  transition: color var(--transition-interactive);
}

.btn-add-dept:hover { color: var(--color-primary-hover); }

.tag-list {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-2);
  margin-bottom: var(--space-3);
}

.tag-item {
  display: inline-flex;
  align-items: center;
  gap: var(--space-2);
  padding: var(--space-2) var(--space-3);
  background: var(--color-primary-highlight);
  color: var(--color-primary);
  border-radius: var(--radius-full);
  font-size: var(--text-sm);
  font-weight: 500;
}

.tag-remove {
  cursor: pointer;
  opacity: 0.6;
  transition: opacity var(--transition-interactive);
}

.tag-remove:hover { opacity: 1; }

.tag-input-row {
  display: flex;
  gap: var(--space-2);
}

.tag-input-row input {
  flex: 1;
  padding: var(--space-2) var(--space-3);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  background: var(--color-surface-2);
  font-size: var(--text-sm);
}

.tag-input-row input:focus {
  border-color: var(--color-primary);
  outline: none;
}

.btn-small {
  padding: var(--space-2) var(--space-4);
  background: var(--color-primary);
  color: var(--color-text-inverse);
  border-radius: var(--radius-md);
  font-size: var(--text-sm);
  font-weight: 500;
  transition: background var(--transition-interactive);
}

.btn-small:hover { background: var(--color-primary-hover); }

.faq-list {
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
  margin-bottom: var(--space-3);
}

.faq-row {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
  padding: var(--space-3);
  background: var(--color-surface-2);
  border-radius: var(--radius-md);
  border: 1px solid var(--color-divider);
}

.faq-row input {
  padding: var(--space-2) var(--space-3);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  background: var(--color-surface);
  font-size: var(--text-sm);
}

.faq-row input:focus {
  border-color: var(--color-primary);
  outline: none;
}

.setup-actions {
  display: flex;
  justify-content: flex-end;
  padding-top: var(--space-4);
}

/* ===== BUTTONS ===== */
.btn-primary {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: var(--space-2);
  padding: var(--space-3) var(--space-6);
  background: var(--color-primary);
  color: var(--color-text-inverse);
  border-radius: var(--radius-md);
  font-size: var(--text-sm);
  font-weight: 600;
  transition: background var(--transition-interactive), transform var(--transition-interactive);
}

.btn-primary:hover {
  background: var(--color-primary-hover);
  transform: translateY(-1px);
}

.btn-large {
  padding: var(--space-4) var(--space-8);
  font-size: var(--text-base);
}

/* ===== MAIN APP LAYOUT ===== */
.view-app {
  display: flex;
  min-height: calc(100dvh - 65px);
}

.app-nav {
  width: 220px;
  flex-shrink: 0;
  background: var(--color-surface);
  border-right: 1px solid var(--color-divider);
  padding: var(--space-4) var(--space-3);
  display: flex;
  flex-direction: column;
  gap: var(--space-1);
  position: sticky;
  top: 65px;
  height: calc(100dvh - 65px);
  overflow-y: auto;
}

.nav-item {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding: var(--space-3) var(--space-4);
  border-radius: var(--radius-md);
  font-size: var(--text-sm);
  font-weight: 500;
  color: var(--color-text-muted);
  transition: all var(--transition-interactive);
  position: relative;
}

.nav-item:hover {
  background: var(--color-surface-offset);
  color: var(--color-text);
}

.nav-item.active {
  background: var(--color-primary-highlight);
  color: var(--color-primary);
  font-weight: 600;
}

.nav-badge {
  margin-left: auto;
  background: var(--color-red);
  color: white;
  font-size: 10px;
  font-weight: 700;
  min-width: 18px;
  height: 18px;
  padding: 0 5px;
  border-radius: var(--radius-full);
  display: flex;
  align-items: center;
  justify-content: center;
}

.app-content {
  flex: 1;
  padding: var(--space-6) var(--space-8);
  max-width: 1200px;
  overflow-x: hidden;
}

.panel { display: none; }
.panel.active { display: block; }

.panel-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: var(--space-6);
}

.panel-header h1 {
  font-size: var(--text-xl);
  font-weight: 700;
}

.panel-subtitle {
  font-size: var(--text-sm);
  color: var(--color-text-muted);
  margin-top: var(--space-1);
}

.receptionist-status {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  font-size: var(--text-sm);
  color: var(--color-text-muted);
  padding: var(--space-2) var(--space-4);
  background: var(--color-green-highlight);
  border-radius: var(--radius-full);
}

/* ===== STATS GRID ===== */
.stats-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: var(--space-4);
  margin-bottom: var(--space-6);
}

.stat-card {
  display: flex;
  align-items: center;
  gap: var(--space-4);
  padding: var(--space-5);
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-sm);
}

.stat-icon {
  width: 44px;
  height: 44px;
  border-radius: var(--radius-md);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.stat-icon-teal { background: var(--color-primary-highlight); color: var(--color-primary); }
.stat-icon-blue { background: var(--color-blue-highlight); color: var(--color-blue); }
.stat-icon-purple { background: var(--color-purple-highlight); color: var(--color-purple); }
.stat-icon-green { background: var(--color-green-highlight); color: var(--color-green); }

.stat-data {
  display: flex;
  flex-direction: column;
}

.stat-value {
  font-size: var(--text-xl);
  font-weight: 700;
  font-family: var(--font-display);
  line-height: 1.2;
}

.stat-label {
  font-size: var(--text-xs);
  color: var(--color-text-muted);
}

/* ===== DASHBOARD CARDS ===== */
.dash-row {
  display: grid;
  grid-template-columns: 2fr 1fr;
  gap: var(--space-4);
  margin-bottom: var(--space-4);
}

.dash-card {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  padding: var(--space-5);
  box-shadow: var(--shadow-sm);
}

.dash-card-wide {}

.card-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: var(--space-4);
}

.card-header h2 {
  font-size: var(--text-base);
  font-weight: 700;
}

.card-badge {
  font-size: var(--text-xs);
  padding: var(--space-1) var(--space-3);
  background: var(--color-green-highlight);
  color: var(--color-green);
  border-radius: var(--radius-full);
  font-weight: 600;
}

/* ===== CALL LOG ===== */
.call-log {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
}

.call-log-entry {
  display: grid;
  grid-template-columns: auto 1fr auto auto;
  gap: var(--space-3);
  align-items: center;
  padding: var(--space-3);
  border-radius: var(--radius-md);
  transition: background var(--transition-interactive);
}

.call-log-entry:hover {
  background: var(--color-surface-offset);
}

.call-log-icon {
  width: 36px;
  height: 36px;
  border-radius: var(--radius-md);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 16px;
  flex-shrink: 0;
}

.call-log-info {
  display: flex;
  flex-direction: column;
}

.call-log-caller {
  font-size: var(--text-sm);
  font-weight: 600;
}

.call-log-purpose {
  font-size: var(--text-xs);
  color: var(--color-text-muted);
}

.call-log-time {
  font-size: var(--text-xs);
  color: var(--color-text-faint);
}

.call-log-outcome {
  font-size: var(--text-xs);
  padding: var(--space-1) var(--space-2);
  border-radius: var(--radius-full);
  font-weight: 600;
  white-space: nowrap;
}

.outcome-booked { background: var(--color-green-highlight); color: var(--color-green); }
.outcome-faq { background: var(--color-blue-highlight); color: var(--color-blue); }
.outcome-routed { background: var(--color-purple-highlight); color: var(--color-purple); }
.outcome-message { background: var(--color-gold-highlight); color: var(--color-gold); }
.outcome-emergency { background: var(--color-red-highlight); color: var(--color-red); }
.outcome-ended { background: var(--color-surface-offset); color: var(--color-text-muted); }

/* ===== COMPARISON LIST ===== */
.comparison-list {
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
}

.comparison-item {
  display: flex;
  align-items: flex-start;
  gap: var(--space-3);
  font-size: var(--text-sm);
}

.comp-icon {
  width: 20px;
  height: 20px;
  border-radius: var(--radius-full);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 12px;
  flex-shrink: 0;
  margin-top: 1px;
}

.comp-yes {
  background: var(--color-green-highlight);
  color: var(--color-green);
  font-weight: 700;
}

/* ===== OUTCOME BREAKDOWN ===== */
.outcome-breakdown {
  display: flex;
  flex-direction: column;
  gap: var(--space-4);
}

.outcome-bar-row {
  display: grid;
  grid-template-columns: 180px 1fr 40px;
  gap: var(--space-4);
  align-items: center;
}

.outcome-label {
  font-size: var(--text-sm);
  color: var(--color-text-muted);
}

.outcome-bar-track {
  height: 8px;
  background: var(--color-surface-offset);
  border-radius: var(--radius-full);
  overflow: hidden;
}

.outcome-bar-fill {
  height: 100%;
  border-radius: var(--radius-full);
  transition: width 0.5s ease;
}

.outcome-bar-appt { background: var(--color-green); }
.outcome-bar-faq { background: var(--color-blue); }
.outcome-bar-route { background: var(--color-purple); }
.outcome-bar-msg { background: var(--color-gold); }

.outcome-count {
  font-size: var(--text-sm);
  font-weight: 700;
  text-align: right;
}

/* ===== EMPTY STATE ===== */
.empty-state {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: var(--space-12);
  text-align: center;
  color: var(--color-text-faint);
}

.empty-state svg {
  margin-bottom: var(--space-4);
  opacity: 0.4;
}

.empty-state p {
  font-size: var(--text-sm);
  color: var(--color-text-muted);
}

/* ===== PHONE LAYOUT ===== */
.phone-layout {
  display: grid;
  grid-template-columns: 380px 1fr;
  gap: var(--space-8);
  align-items: flex-start;
}

.phone-device {
  width: 380px;
  height: 720px;
  background: #1a1a2e;
  border-radius: 44px;
  padding: 12px;
  box-shadow: var(--shadow-lg), 0 0 0 2px rgba(255,255,255,0.05);
  position: relative;
  flex-shrink: 0;
}

.phone-device::before {
  content: '';
  position: absolute;
  top: 0;
  left: 50%;
  transform: translateX(-50%);
  width: 150px;
  height: 28px;
  background: #1a1a2e;
  border-radius: 0 0 18px 18px;
  z-index: 2;
}

.phone-screen {
  width: 100%;
  height: 100%;
  background: var(--color-bg);
  border-radius: 32px;
  overflow: hidden;
  display: flex;
  flex-direction: column;
  position: relative;
}

.phone-top-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 14px 24px 8px;
  font-size: 11px;
  font-weight: 600;
  color: var(--color-text);
}

.phone-carrier { font-weight: 700; }
.phone-time { font-variant-numeric: tabular-nums; }
.phone-signal { color: var(--color-green); letter-spacing: -1px; }

.phone-call-state {
  flex: 1;
  display: flex;
  flex-direction: column;
  overflow: hidden;
  padding-top: var(--space-2);
}

/* IDLE STATE */
.phone-idle {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: var(--space-8);
  text-align: center;
  gap: var(--space-2);
}

.phone-idle-icon {
  color: var(--color-text-faint);
  margin-bottom: var(--space-4);
}

.phone-idle h2 {
  font-size: var(--text-lg);
  font-weight: 700;
}

.phone-idle-name {
  font-size: var(--text-sm);
  color: var(--color-text-muted);
}

.phone-idle-info {
  font-size: var(--text-xs);
  color: var(--color-text-faint);
  margin-bottom: var(--space-8);
}

.btn-call {
  width: 68px;
  height: 68px;
  border-radius: var(--radius-full);
  background: var(--color-green);
  color: white;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 8px 24px color-mix(in oklab, var(--color-green) 40%, transparent);
  transition: transform var(--transition-interactive), box-shadow var(--transition-interactive);
  animation: pulse-call 2s ease-in-out infinite;
}

.btn-call:hover {
  transform: scale(1.08);
  box-shadow: 0 12px 32px color-mix(in oklab, var(--color-green) 50%, transparent);
}

@keyframes pulse-call {
  0%, 100% { box-shadow: 0 8px 24px color-mix(in oklab, var(--color-green) 40%, transparent); }
  50% { box-shadow: 0 8px 24px color-mix(in oklab, var(--color-green) 40%, transparent), 0 0 0 8px color-mix(in oklab, var(--color-green) 10%, transparent); }
}

/* ACTIVE CALL STATE */
.phone-active {
  flex: 1;
  display: flex;
  flex-direction: column;
  padding: var(--space-4);
  gap: var(--space-3);
}

.call-timer {
  text-align: center;
}

.call-duration {
  font-size: var(--text-sm);
  font-weight: 700;
  font-variant-numeric: tabular-nums;
  color: var(--color-text-muted);
  background: var(--color-surface-offset);
  padding: var(--space-1) var(--space-3);
  border-radius: var(--radius-full);
}

.call-caller-info {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding: var(--space-3);
  background: var(--color-surface);
  border-radius: var(--radius-lg);
  border: 1px solid var(--color-border);
}

.caller-avatar {
  width: 40px;
  height: 40px;
  border-radius: var(--radius-full);
  background: var(--color-primary-highlight);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 20px;
}

.caller-name {
  font-size: var(--text-sm);
  font-weight: 700;
}

.caller-number {
  font-size: var(--text-xs);
  color: var(--color-text-muted);
}

.call-conversation {
  flex: 1;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
  padding: var(--space-2);
  padding-bottom: var(--space-4);
  min-height: 0;
}

.call-conversation::-webkit-scrollbar { width: 4px; }
.call-conversation::-webkit-scrollbar-track { background: transparent; }
.call-conversation::-webkit-scrollbar-thumb { background: var(--color-border); border-radius: var(--radius-full); }

.call-msg {
  max-width: 85%;
  padding: var(--space-2) var(--space-3);
  border-radius: var(--radius-lg);
  font-size: var(--text-sm);
  line-height: 1.5;
  word-wrap: break-word;
  animation: msg-in 0.3s ease;
}

@keyframes msg-in {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}

.call-msg-ai {
  align-self: flex-start;
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-bottom-left-radius: var(--radius-sm);
}

.call-msg-caller {
  align-self: flex-end;
  background: var(--color-primary);
  color: var(--color-text-inverse);
  border-bottom-right-radius: var(--radius-sm);
}

.call-msg-system {
  align-self: center;
  font-size: var(--text-xs);
  color: var(--color-text-faint);
  padding: var(--space-1) var(--space-3);
  background: var(--color-surface-offset);
  border-radius: var(--radius-full);
  max-width: 90%;
  text-align: center;
}

.call-msg-typing {
  align-self: flex-start;
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  padding: var(--space-3);
  display: flex;
  gap: 4px;
}

.typing-dot {
  width: 6px;
  height: 6px;
  border-radius: var(--radius-full);
  background: var(--color-text-faint);
  animation: typing 1.4s ease-in-out infinite;
}

.typing-dot:nth-child(2) { animation-delay: 0.2s; }
.typing-dot:nth-child(3) { animation-delay: 0.4s; }

@keyframes typing {
  0%, 60%, 100% { transform: translateY(0); opacity: 0.4; }
  30% { transform: translateY(-4px); opacity: 1; }
}

.call-input-area {
  display: flex;
  gap: var(--space-2);
}

.call-input-area input {
  flex: 1;
  padding: var(--space-3) var(--space-4);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-full);
  background: var(--color-surface);
  font-size: var(--text-sm);
}

.call-input-area input:focus {
  border-color: var(--color-primary);
  outline: none;
}

.btn-send {
  width: 40px;
  height: 40px;
  border-radius: var(--radius-full);
  background: var(--color-primary);
  color: var(--color-text-inverse);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  transition: background var(--transition-interactive);
}

.btn-send:hover { background: var(--color-primary-hover); }

.call-quick-actions {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-1);
}

.quick-action {
  font-size: 11px;
  padding: var(--space-1) var(--space-2);
  background: var(--color-surface-offset);
  border-radius: var(--radius-full);
  color: var(--color-text-muted);
  transition: all var(--transition-interactive);
  white-space: nowrap;
}

.quick-action:hover {
  background: var(--color-primary-highlight);
  color: var(--color-primary);
}

.btn-end-call {
  width: 48px;
  height: 48px;
  border-radius: var(--radius-full);
  background: var(--color-red);
  color: white;
  display: flex;
  align-items: center;
  justify-content: center;
  align-self: center;
  margin-top: var(--space-2);
  transition: transform var(--transition-interactive);
}

.btn-end-call:hover { transform: scale(1.1); }
.btn-end-call svg { transform: rotate(135deg); }

/* CALL ENDED STATE */
.phone-ended {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: var(--space-6);
  text-align: center;
  gap: var(--space-4);
}

.ended-icon {
  color: var(--color-text-faint);
}

.phone-ended h2 {
  font-size: var(--text-lg);
}

.call-summary {
  width: 100%;
  text-align: left;
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  padding: var(--space-4);
}

.summary-row {
  display: flex;
  justify-content: space-between;
  padding: var(--space-2) 0;
  border-bottom: 1px solid var(--color-divider);
  font-size: var(--text-sm);
}

.summary-row:last-child { border-bottom: none; }

.summary-label { color: var(--color-text-muted); }
.summary-value { font-weight: 600; }

/* ===== PHONE SIDEBAR ===== */
.phone-sidebar {
  display: flex;
  flex-direction: column;
  gap: var(--space-4);
}

.sidebar-card {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  padding: var(--space-5);
  box-shadow: var(--shadow-sm);
}

.sidebar-card h3 {
  font-size: var(--text-base);
  font-weight: 700;
  margin-bottom: var(--space-3);
}

.sidebar-list {
  padding-left: var(--space-5);
  list-style: decimal;
}

.sidebar-list li {
  font-size: var(--text-sm);
  color: var(--color-text-muted);
  margin-bottom: var(--space-2);
}

.sidebar-features {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
}

.sidebar-features li {
  font-size: var(--text-sm);
  color: var(--color-text);
}

.sidebar-note {
  background: var(--color-gold-highlight);
  border-color: color-mix(in oklab, var(--color-gold) 30%, transparent);
}

.sidebar-note h3 { color: var(--color-gold); }

.sidebar-note p {
  font-size: var(--text-sm);
  color: var(--color-text-muted);
}

/* ===== MESSAGES LIST ===== */
.messages-list {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(350px, 1fr));
  gap: var(--space-4);
}

.message-card {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  padding: var(--space-5);
  box-shadow: var(--shadow-sm);
}

.message-card-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: var(--space-3);
}

.message-caller-name {
  font-size: var(--text-sm);
  font-weight: 700;
}

.message-time {
  font-size: var(--text-xs);
  color: var(--color-text-faint);
}

.message-body {
  font-size: var(--text-sm);
  color: var(--color-text-muted);
  padding: var(--space-3);
  background: var(--color-surface-offset);
  border-radius: var(--radius-md);
  margin-bottom: var(--space-3);
}

.message-meta {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-2);
}

.message-tag {
  font-size: var(--text-xs);
  padding: var(--space-1) var(--space-2);
  border-radius: var(--radius-full);
  background: var(--color-surface-offset);
  color: var(--color-text-muted);
}

/* ===== APPOINTMENTS LIST ===== */
.appointments-list {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(320px, 1fr));
  gap: var(--space-4);
}

.appointment-card {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  padding: var(--space-5);
  box-shadow: var(--shadow-sm);
  display: flex;
  gap: var(--space-4);
}

.appointment-date {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  min-width: 56px;
  padding: var(--space-3);
  background: var(--color-primary-highlight);
  border-radius: var(--radius-md);
}

.appointment-month {
  font-size: var(--text-xs);
  font-weight: 700;
  color: var(--color-primary);
  text-transform: uppercase;
}

.appointment-day {
  font-size: var(--text-xl);
  font-weight: 700;
  font-family: var(--font-display);
  color: var(--color-primary);
  line-height: 1;
}

.appointment-info {
  flex: 1;
}

.appointment-name {
  font-size: var(--text-sm);
  font-weight: 700;
  margin-bottom: var(--space-1);
}

.appointment-details {
  font-size: var(--text-xs);
  color: var(--color-text-muted);
  margin-bottom: var(--space-2);
  word-break: break-word;
}

.appointment-time {
  font-size: var(--text-sm);
  font-weight: 600;
  color: var(--color-primary);
}

/* ===== SETTINGS DISPLAY ===== */
.settings-display {
  display: flex;
  flex-direction: column;
  gap: var(--space-4);
}

.settings-section {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  padding: var(--space-5);
  box-shadow: var(--shadow-sm);
}

.settings-section h3 {
  font-size: var(--text-base);
  font-weight: 700;
  margin-bottom: var(--space-4);
}

.settings-row {
  display: flex;
  justify-content: space-between;
  padding: var(--space-2) 0;
  border-bottom: 1px solid var(--color-divider);
  font-size: var(--text-sm);
}

.settings-row:last-child { border-bottom: none; }

.settings-label { color: var(--color-text-muted); }
.settings-value { font-weight: 500; }

/* ===== ROADMAP ===== */
.roadmap-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(320px, 1fr));
  gap: var(--space-4);
  margin-bottom: var(--space-6);
}

.roadmap-card {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  padding: var(--space-5);
  box-shadow: var(--shadow-sm);
}

.roadmap-step {
  width: 32px;
  height: 32px;
  border-radius: var(--radius-full);
  background: var(--color-primary);
  color: var(--color-text-inverse);
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: var(--text-sm);
  margin-bottom: var(--space-3);
}

.roadmap-card h3 {
  font-size: var(--text-base);
  font-weight: 700;
  margin-bottom: var(--space-2);
}

.roadmap-card p {
  font-size: var(--text-sm);
  color: var(--color-text-muted);
  margin-bottom: var(--space-3);
}

.roadmap-tags {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-2);
}

.tag {
  font-size: var(--text-xs);
  padding: var(--space-1) var(--space-2);
  background: var(--color-surface-offset);
  border-radius: var(--radius-full);
  color: var(--color-text-muted);
  font-weight: 500;
}

.roadmap-cta {
  text-align: center;
  padding: var(--space-10) var(--space-6);
  background: linear-gradient(in oklab, var(--color-surface), var(--color-surface-offset));
  border-radius: var(--radius-xl);
  border: 1px solid var(--color-border);
}

.roadmap-cta h2 {
  font-size: var(--text-xl);
  font-weight: 700;
  margin-bottom: var(--space-3);
}

.roadmap-cta p {
  font-size: var(--text-sm);
  color: var(--color-text-muted);
  max-width: 600px;
  margin: 0 auto;
}

/* ===== RESPONSIVE ===== */
@media (max-width: 900px) {
  .dash-row { grid-template-columns: 1fr; }
  .phone-layout { grid-template-columns: 1fr; }
  .phone-device { margin: 0 auto; }
  .phone-sidebar { max-width: 380px; margin: 0 auto; width: 100%; }
}

@media (max-width: 768px) {
  .app-nav {
    width: 64px;
    padding: var(--space-2);
  }
  .nav-item span:not(.nav-badge) { display: none; }
  .nav-item { justify-content: center; }
  .app-content { padding: var(--space-4); }
  .outcome-bar-row { grid-template-columns: 1fr; gap: var(--space-1); }
  .outcome-count { text-align: left; }
  .business-grid { grid-template-columns: 1fr; }
  .stats-grid { grid-template-columns: 1fr 1fr; }
}

@media (max-width: 480px) {
  .stats-grid { grid-template-columns: 1fr; }
  .phone-device { width: 100%; max-width: 380px; height: 640px; }
  .form-grid { grid-template-columns: 1fr; }
  .dept-row { grid-template-columns: 1fr; }
}

/* ===== DYNAMIC WIZARD STYLES ===== */
.setup-actions {
  margin-top: 2rem;
  text-align: center;
  padding-bottom: 2rem;
}

.setup-actions .btn-primary {
  padding: 0.75rem 2rem;
  font-size: 1rem;
  font-weight: 600;
  border: none;
  border-radius: 8px;
  background: var(--color-primary, #4f46e5);
  color: white;
  cursor: pointer;
  transition: background 0.2s;
}

.setup-actions .btn-primary:hover {
  background: var(--color-primary-hover, #4338ca);
}

.field-help {
  display: block;
  color: var(--color-text-muted, #6b7280);
  font-size: 0.8rem;
  margin-top: 0.25rem;
}

.checklist-group {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  margin-top: 0.5rem;
}

.checklist-item {
  display: flex;
  align-items: center;
  gap: 0.375rem;
  padding: 0.5rem 0.75rem;
  border: 1px solid var(--color-border, #e5e7eb);
  border-radius: 6px;
  font-size: 0.875rem;
  cursor: pointer;
  user-select: none;
}

.checklist-item:hover {
  border-color: var(--color-primary, #4f46e5);
  background: var(--color-primary-bg, #eef2ff);
}

.checklist-item input[type="checkbox"] {
  margin: 0;
}

.hours-grid {
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
  margin-top: 0.5rem;
}

.hours-row {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.5rem;
  border: 1px solid var(--color-border, #e5e7eb);
  border-radius: 6px;
}

.hours-day {
  width: 100px;
  font-weight: 500;
  font-size: 0.875rem;
}

.hours-row input[type="time"] {
  padding: 0.375rem;
  border: 1px solid var(--color-border, #e5e7eb);
  border-radius: 4px;
  font-size: 0.875rem;
}

.hours-row .hours-label {
  font-size: 0.8rem;
  color: var(--color-text-muted, #6b7280);
}

.operating-model-card {
  border: 2px solid var(--color-border, #e5e7eb);
  transition: border-color 0.2s, transform 0.2s;
}

.operating-model-card:hover {
  border-color: var(--color-primary, #4f46e5);
  transform: translateY(-2px);
}